1. Introduction
Welcome to Hairsol Limited (“Hairsol”, “we”, “our”, or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website and services.
Hairsol Limited operates a digital platform that connects users with hair salons and freelance hair care professionals across the UK.
2. Who We Are
Hairsol Limited
Company Registration Number: 14765729
Registered Office: 101 C Elsinge Road, Enfield, England, EN1 4PE
Email: info@hairsol.uk
Data Controller: Hairsol Limited
3. Information We Collect
We may collect and process the following types of personal data:
a. Information You Provide
- Name
- Contact details (email, phone number)
- Date of birth (optional)
- Address or location (for booking purposes)
- Account login details
- Payment details (processed securely via third-party payment processors)
- Photos or preferences you upload (optional)
b. Information Collected Automatically
- IP address
- Browser type and version
- Device information
- Location data (if enabled)
- Usage and browsing activity on our platform (via cookies and similar technologies)
c. Information from Third Parties
- Information from social login providers (if used)
- Reviews or ratings submitted about providers or services
4. How We Use Your Information
We use your data for the following purposes:
- To create and manage your account
- To match you with suitable hair salons or freelancers
- To manage bookings, cancellations, and customer support
- To process payments securely
- To send service-related communications (confirmations, reminders)
- To improve our platform and services
- To comply with legal obligations
5. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual necessity: To provide the services you request
- Consent: For marketing communications or optional data fields
- Legal obligation: To meet legal or regulatory requirements
- Legitimate interests: To operate and improve our services
6. Sharing Your Information
We may share your information with:
- Freelancers and salons you book services with
- Payment processing providers (e.g., Stripe, PayPal)
- IT service providers (hosting, analytics)
- With your consent, to other users or marketing partners
We do not sell your personal data to third parties.
7. Data Retention
We retain personal data for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
Inactive user data is generally retained for up to 6 years in accordance with HMRC and data protection guidelines.
8. Your Rights
Under UK GDPR, you have rights including:
- Access – Request access to your data
- Rectification – Correct inaccurate data
- Erasure – Request deletion of your data (“right to be forgotten”)
- Restriction – Limit how your data is used
- Portability – Request transfer of your data
- Objection – Object to processing for direct marketing or legitimate interests
To exercise these rights, contact us at [Insert Contact Email].
9. Children’s Privacy
Our services are not intended for users under the age of 16. We do not knowingly collect data from minors without parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or on our website. Continued use of our platform indicates your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact: Hairsol Limited
Email: info@hairsol.uk